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FAQ

Camera Installation
What are the username and password for the first use and after reset to factory default?
Username = root
Password = root.
Please change your password immediately after entering the system to ensure information security.
I forgot the username and password I used for the setting. What should I do?
Please proceed as follows:
1. Hold the Reset button for 5-10 seconds after booting to reset the password to preset.
2. Change the username and the password.
I forgot the IP address of the camera. What should I do?
Use Cam Finder to locate the IP address of the camera.
Please connect the camera and the PC on which the IP finder is executed to the same hub.
Cam Finder cannot find the camera.
1. When the camera still can’t be located over 1 minute, re-activate the camera.
2. Do not connect the camera to more than one router. The Cam Finder will not be able to detect the camera.
3. If the IP of PC on which the IP Finder is executed is not correctly set, the IP Finder will not be able to locate the camera. Please confirm that the IP address has been properly set.
4. The anti-virus applications on the PC or the firewall might block the Cam Finder from execution.
If you can not execute the Cam Finder, please disable your anti-virus applications or firewall.
What is Flickless?
It means fix the electronic shutter speed to decrease color rolling on the camera. The 1/100 is used for PAL and the 1/120 is used for NTSC.
What encoder and decoder are used by the camera for sounds and images?
The camera uses MJPEG or H.264 compression technology to provide quality images. MJPEG is a standard image compression technology applicable to different browsers without the need to install additional software. H.264 is a next-generation image compression standard and can provide high image quality at low bandwidth. The sound decoder uses G.726/32, G.711a, G.711u compression technology.
How many users are allowed to view the camera simultaneously?
The maximum number of viewers depends on the bandwidth of the client accessing the camera. About 5~6Mbps are used to process data of the camera, so the maximum number of viewers changes in proportion to FPS and the resolution of the image. Obviously, the higher the number of viewers, the lower the performance at each client end.
Is it possible to catch the image from the camera in a real-time manner?
Yes, you can use the snapshot function from the main control page.
Can the N9071 camera be used outdoors?
The camera is not waterproof, so a special waterproof cover must be available for outdoor use. Please note that the waterproof cover may affect the built-in pickup function of the camera.
Link LED does not light up.
A: Check that the attached standard transformer is not damaged. Plug the power cable and reboot the machine.
If the problem remains, contact your dealer for help.
What network cable is used for the camera?
A: The camera uses a 10 or 100 Base-T Category 5 UTP network cable.
How to install and operate the camera behind a firewall?
If you have a firewall in your network environment, please select HTTP mode (Port80). Generally the port 80 is always open for the browser to access the Internet.
I forgot the IP address of the camera. What should I do?
Use IP Finder to locate the IP address of the camera.
Please connect the camera and the PC on which the IP finder is executed to the same hub.
IP Finder cannot find the camera.
When the camera still can’t be located over 1 minute, re-activate the camera.
Do not connect the camera to more than one router. The IP Finder will not be able to detect the camera.
If the IP of PC on which the IP Finder is executed is not correctly set, the IP Finder will not be able to locate the camera. Please confirm that the IP address has been properly set.
The anti-virus applications on the PC or the firewall might block the IP Finder from execution.
If you can not execute the IP Finder, please disable your anti-virus applications or firewall.
Internet Explorer does not display the camera screen correctly.
Please be sure that the version of your Internet Explorer is 8.0 or later. Should you have any difficulties, please log on the Microsoft website to update your browser. Microsoft website: http://www.microsoft.com/windows/ie.
IP Finder cannot store network parameters.
Do not use spaces. Use underline “_” or dash “-“.
Your connection might have problems. Please ensure that the network parameters and the camera connection are correctly set.
Access to Camera
I cannot enter the login screen and camera page from Internet Explorer. What should I do?
The IP address of the camera is possibly being used by another PC or device. Please disconnect the network cable from the camera and execute PING to confirm if the IP address has been used.
It is possibly due to the network cable. Please use the cross-line network cable to connect the PC and the camera, and see if the log-in screen appears.
Be sure that the network connection and the settings are properly configured.
Be sure to enter correct IP address in the Internet Explorer. If you use dynamic IP address, the address might have been changed after your last check.
Internet traffic might slow down the webpage access. Please wait.
Be sure that you are using http port. The default setting is Port 80. It will be converted to the private camera IP address.
The port assigned for your camera might not able to access the Internet. Contact your ISP to acquire a usable port.
The proxy server might be blocking you from connecting to the camera. Do not set the proxy server.
Please be sure that the default gateway address is correct.
Your router might need Port conversion. Refer to the user manual of your router for details.
The package filtering function of the router might have blocked the access to the external Internet. Refer to the user manual of your router for details.
If you are using DDNS, please remember to set the default gateway and server address.
If none of the procedures above is working, please reset to the factory default values and re-install.
If the problem still persists, there might be some problems with the product. Contact the dealer who sold you the product for more help.
No image appears on the main control screen.
When using PC to connect to the camera for the first time, a security warning window will tell you that you need to download the ActiveX control. When you are using Windows 2000 or Windows XP, you might need a properly- authorized user account to install the application.
Network traffic might slow down the video streams. If the video is extremely slow, select a lower resolution for a lower bandwidth requirement.
Check whether the Active X control of the camera has been installed in your computer.
Select C:\Windows\Downloaded Program Files to check if the file “Media Viewer Class” is registered. The status bar should indicate the file has been installed. If you do not see this file, be sure that your Internet Explorer security is properly set (the default value is moderate). Re-connect to the camera main page and download the file again. Incomplete download or installation of the camera ActiveX control is the major reason for this problem. Check the security setting of your Internet Explorer. Close and re-open Internet Explorer, and enter the main page to see if you can log in.
Internet Explorer displays the following message: Downloading the ActiveX control is prohibited under the current security setting.
A: Change the IE security setting to allow downloading unsigned ActiveX control. IE→Tools→Internet Options→Security→Custom Level. Change "Inactive" to "Tips" for the ActiveX control if required.
The camera can operate only in the LAN rather in the Internet environment.
A firewall mechanism might have been activated. Check the setting of your system or ask your network administrator. To access the camera from the Internet, you may need to change the setting of the firewall.
Make sure that your camera does not conflict with other servers on the same LAN.
Check the router and make sure that its setting allows it to access your camera from the Internet.
The number of frames transmitted are less than the defined value.
Congestion of the network or objects of the image may affect the number of frames transmitted. The number of frames may be less than the defined value when they are transmitted via a congested network.
The number of frames transmitted may become less when multiple users are viewing the video stream.
The network hub might be another reason for this problem, especially when multiple camera video streams are viewed simultaneously.
When the audit function is activated, the video streaming area becomes black or the transmission becomes slower.
When you connect your PC to the camera, no sufficient bandwidth is available to support more frames with the current resolution of video streams. Reduce the resolution to QCIF(176x144) or CIF (320x240) and deactivate the audio function.
The audio signal needs 32 to 64 kbps of your bandwidth. You can deactivate the audio function to improve the image quality. Your Internet service may have not sufficient bandwidth to support audio transmission.
Images cannot be transmitted via e-mail or FTP.
Make sure the IP address of the gateway and domain server (DNS) have been defined correctly.
Where FTP still fails, contact your ISP or network administrator to check the FTP server.
I can't control the camera to move up, down, right, left or to the center or preset point.
When communication to the camera stops, click "Refresh" on your IE browser to refresh the transmission.
It might be that other users are controlling the movement of the camera.
The horizontal/vertical movement of the camera has reached its limit.
The horizontal/vertical remote control option of the camera might have been deselected.
I can't control the camera to move up, down, right, or left smoothly.
Delay might occur when you are accessing a video stream and remotely moving the camera horizontally. Where significant delay is identified when you move the camera horizontally or vertically deactivate the audio streams and/or reduce the size of the video stream...
Camera Image Quality
Camera has a problem focusing.
The lens might be contaminated with dust, fingerprints, or other dirt. Use a special cleaning cloth to clean the lens or adjust the focus manually.
Focusing might be impossible in some cases. If the object is too close to the lens, more it away from your camera.
Color of the video stream is too deep or light.
Please confirm that the image your are watching has the best quality. Adjust the setting of your display card (color quality) to at least 16 bits (24 bits or more are recommended).
Incorrect camera video setting. You may need to adjust some parameters, such as brightness, contrast, color, and saturation
Video stream flashes.
Incorrect power cord frequency may cause flashing of the image. Confirm that your camera uses NTSC or PAL system.
The image flashes if the objects are black. In this case, adjust the illumination brighter around your camera.
This is noise problem during transmission of the image.
Noise may be produced if you install your camera at a very dark place. Adjust the illumination around your camera.
Others
How to reboot my camera?
If you only need to re-boot the system and don't want to change any setting, enter the Setting page and select the Reboot option at the bottom of the screen. The system will reboot automatically.
I can't replay recorded files.
Confirm that you have installed MicrosoftR’s DirectX 9.0 or above and use Windows Media Player 9 or above.
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